Customer Service Representative Job in MASCOT, New South Wales for sale

Customer Service Representative Title: Customer Service Representative Reports To: Customer Service Team Leader Location: NSW of This works with the Customer Service Team to achieve Customer Focus objectives relating to: order handling, billing enquiries, complaint handling. The key focus of this role is to provide both internal and external customers exceptional customer service. Key Responsibilities: Professionally and efficiently manage enquiries from both internal and external customers through a range of different communication methods Process incoming orders for customers according to specific requirements, including consignment orders, free of charge deliveries and returns Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies Maintain documentation in accordance with quality and financial audit requirements Work in adherence to quality and compliance processes To represent Boston Scientific values and perform your role with integrity. Key Competencies A real team player who has the ability to build collaborative relationships across the Australia and New Zealand Customer Service team Superior focus on customer satisfaction with both internal and external stakeholders Exceptional attention to detail Mature, professional and resourceful approach Demonstrated ability to quickly learn new processes and systems Good organizational/time management skills with proven ability to multi task Great communication and interpersonal skills Resilient with ability to work calmly under pressure Essential Skills/Experience At least 5+ year’s previous experience in a fast paced customer service role is essential Proven track record in an order entry role is highly desired Fast data entry skills – minimum of 8,000 KSPM Demonstrated ability to quickly learn new processes and systems SAP experience preferred Knowledge and experience in the medical devices industry desired but not essential Quality System Requirement: In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. For those individuals that supervise others, the following statements are applicable: Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. Establishes and promotes a work environment that supports the Quality Policy and Quality System. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.